Interview with One of Our Main Toronto Partners
Interview with our partner, Prashant Bhawnani, Revenue Management & Operations Support – Multi property
Prashant Bhawnani is responsible for Revenue Management and Operations Support at two partner hotels: Embassy Suites by Hilton Toronto Airport (partner since 2019) and Hilton Garden Inn Toronto Vaughan (partner since 2024). With over a decade of experience in the hospitality industry, Prashant has teamed up with Dayuse to increase room revenue and occupancy rates by offering daytime bookings at no extra cost. This collaboration has created new revenue opportunities while upholding the high standards of quality and comfort that guests expect. In an interview, Prashant discusses the changing landscape of the hospitality industry, the significance of strategic partnerships, and his dedication to maintaining excellence in all aspects of hotel operations.
Interesting question! Over the years, we have observed significant evolutions in guest profiles at Toronto Airport. With the increasing number of passengers, there has been a notable rise in diverse travel preferences and demands. We have witnessed a surge in business travelers seeking efficient stays between flights, leisure travelers looking for flexible accommodation options, and even local guests opting for daytime amenities for various purposes.
Our guest profiles vary greatly, ranging from business travelers with tight schedules to leisure travelers exploring the city for brief stopovers. Additionally, we cater to families seeking convenient stays near the airport, couples celebrating special occasions with day-use options, and individuals attending events or conferences in the vicinity.
The shared customer base we have with Dayuse comprises travelers who appreciate flexibility, convenience, and quality services during their short stays. By understanding and addressing the diverse needs of these customers, we aim to exceed their expectations and provide memorable experiences whether for business or leisure.
When Dayuse approached us, we were intrigued by the concept and recognized the potential to tap into a new market segment. While familiar with day-use services, partnering with Dayuse opened up fresh opportunities to enhance our offerings and attract a broader range of guests seeking flexible accommodation solutions.
Our guests highly appreciate the convenience of complimentary shuttle services to and from the airport, as well as amenities like quality dining options, comfortable rooms with modern facilities, and personalized services tailored to their needs. These offerings play a crucial role in enhancing their overall experience and satisfaction during their stay.
The partnership with Dayuse has been exceptionally smooth, with a seamless initial setup that allowed for efficient integration of their services into our existing operations. By working closely together, we have fostered a collaborative relationship that has benefited both parties and ensured a positive guest experience from booking to check-out.
Partnering with Dayuse has proven to be immensely beneficial to our properties by expanding our reach to a broader audience, increasing occupancy rates during off-peak hours, and maximizing revenue opportunities through additional bookings. The flexibility and innovative approach offered by Dayuse have enabled us to stay competitive in the evolving hospitality landscape.
As a result of our partnership, we have experienced significant year-over-year growth in ADR and revenue, showcasing the success of our collaboration with Dayuse. The strategic alliance has proven to be mutually rewarding and has contributed to the overall success of our property in meeting guest demands and exceeding expectations.
The partnership with Dayuse has positively impacted our internal organization by streamlining operations, optimizing room utilization, and enhancing guest satisfaction levels. The integration of day-use services has added value to our offerings and improved overall efficiency, leading to a more effective guest experience and increased revenue streams.
Based on our successful experience and the tangible benefits derived from our partnership with Dayuse, I wholeheartedly recommend their services to other hotels within our group. The innovative approach, dedicated support, and positive outcomes we have witnessed make Dayuse a valuable ally in catering to the evolving needs of today's travelers and maximizing revenue potential.